Shipping policy

At EduVeta, we work to make sure your educational books are packaged and shipped as quickly and safely as possible. Please review the information below regarding our shipping process and delivery timeframes.

1. Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information where available.

2. Delivery Time

Our estimated delivery timeframe is:

5–15 business days

Delivery times may vary depending on your location, shipping provider, customs processing, weather conditions, and other circumstances outside our control.

Please note that the 5–15 business day timeframe is an estimate and not a guaranteed delivery date.

3. Tracking Information

Where tracking is available, you will receive tracking information once your order has been shipped.

Tracking updates may take several business days to appear after the parcel has been dispatched.

If your tracking information does not immediately show movement, please allow some time for the shipping carrier to update its system.

4. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays can occasionally occur.

EduVeta is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays

  • Customs processing

  • Incorrect or incomplete shipping information

  • Public holidays

  • Severe weather

  • Natural disasters

  • International shipping disruptions

  • Other unforeseen circumstances

If your order is delayed, we will do our best to assist you in locating your package.

5. Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and your order has already been shipped, we may be unable to redirect the package.

EduVeta is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible at:

hello@eduveta.com

We will do our best to assist you, but we cannot guarantee that changes can be made once an order has entered processing or shipping.

6. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location.

You may also wish to contact the shipping carrier directly.

If you are still unable to locate your package, contact us at hello@eduveta.com and we will do our best to assist you.

7. Damaged Packages

If your order arrives damaged, please contact us at hello@eduveta.com as soon as possible.

Please include your order number and photographs of the damaged packaging and product so that we can investigate the issue and determine the appropriate resolution.

8. Customs and Import Duties

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs charges, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Shipping Costs

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order size, and shipping method available.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

EduVeta
Email: hello@eduveta.com

We will do our best to assist you with your order and provide any available tracking or delivery information.