Help Centre

We're here to make your shopping experience as simple and straightforward as possible. Below you'll find answers to common questions about orders, shipping, returns, products, and payments.

If you can't find what you're looking for, our customer support team is happy to help.

Email: hello@eduveta.com

📦 Orders & Purchases

How do I place an order?

Simply browse our collection, select the product you'd like to purchase, add it to your cart, and proceed to checkout.

Once your order has been successfully placed, you'll receive an order confirmation email with your order details.

Can I change or cancel my order?

If you need to change or cancel your order, contact us at hello@eduveta.com as soon as possible.

We will do our best to accommodate your request, but once an order has entered processing or been shipped, we may be unable to make changes or cancel it.

I haven't received my order confirmation.

Please check your spam, junk, or promotions folder first.

If you still can't find your confirmation email, contact us at hello@eduveta.com with the name and email address used to place your order.

🚚 Shipping & Delivery

How long does delivery take?

Orders are typically processed within 1–3 business days.

Once shipped, our estimated delivery timeframe is 5–15 business days.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, and other circumstances outside our control.

Will I receive tracking information?

Where tracking is available, you'll receive tracking information by email once your order has been shipped.

Please allow a few business days for tracking information to update after dispatch.

My order is taking longer than expected. What should I do?

If your order has not arrived within the expected delivery timeframe, please contact us at hello@eduveta.com with your order number.

We'll do our best to help locate your package and provide you with any available tracking information.

My tracking says delivered, but I haven't received my order.

First, check around your property and with household members or neighbours, as the carrier may have left the package in a safe location.

You can also contact the shipping carrier directly.

If you still cannot locate your package, contact us at hello@eduveta.com and we'll help where possible.

📚 Products

What type of products does EduVeta sell?

EduVeta provides educational books and learning resources designed to support students and lifelong learners.

Our collection may include resources covering areas such as nursing, healthcare, exam preparation, study skills, and other educational subjects.

Are EduVeta books suitable for students?

Our products are selected with students and learners in mind. Please review the individual product description for information about the intended audience and content of each book.

Are the products physical books or digital products?

The format of each product will be clearly stated on its individual product page.

Please check the product description carefully before purchasing.

💳 Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Payment options may vary depending on your location and device.

Is my payment information secure?

We use Shopify's secure checkout infrastructure and available payment providers to process payments.

EduVeta does not directly receive or store your complete payment card details.

🔄 Returns & Refunds

What is your return policy?

EduVeta offers a 30-day return period for eligible products.

The return period begins from the date you receive your order.

Returned products generally need to be unused, undamaged, and in their original condition.

Please see our Return & Refund Policy for the full terms and conditions.

How do I request a return?

Email hello@eduveta.com with:

  • Your order number

  • Your name

  • The reason for your return

  • Photos of the product if it arrived damaged or defective

Please contact us before sending anything back so we can provide the appropriate return instructions.

What if my book arrives damaged?

We're sorry if your order arrives damaged.

Please contact hello@eduveta.com as soon as possible and include your order number and clear photos of the damaged product and packaging.

We'll review the issue and work with you on an appropriate solution.

When will I receive my refund?

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are generally issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

📝 Educational Content

Is the information in your books professional advice?

EduVeta's books are educational resources intended to support learning and study.

They should not be considered a replacement for professional medical, legal, financial, or other professional advice unless explicitly stated otherwise.

For products containing healthcare or medical information, readers should consult an appropriately qualified professional where appropriate.

🔐 Privacy & Security

How is my personal information handled?

We take your privacy seriously.

Information collected through our website is handled in accordance with our Privacy Policy.

We only use information as necessary to provide our services, process orders, communicate with customers, and operate our store in accordance with applicable laws and our policies.

🛠️ Still Need Help?

Couldn't find the answer you were looking for?

Our support team is here to help.

Email us: hello@eduveta.com

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

EduVeta — Learn More. Study Smarter.